Question 1

What is Kyeo AI, and what can it do?

Accepted Answer

Kyeo AI is an online creation platform that brings together more than 20 leading AI models for image generation, video generation, voice, and chat. One account gives you access to models including Midjourney, Sora 2, Flux 2, and Kling.

Question 2

How do I get credits? Do new users receive free credits?

Accepted Answer

New users receive free credits when they sign up, so they can try several AI creations at no cost. You can also top up credits as needed for image, video, and audio generation.

Question 3

Can credits be refunded?

Accepted Answer

Topped-up credits are currently non-refundable. We recommend trying the free sign-up credits first, then topping up according to your needs.

Question 4

Are credits refunded when an AI generation fails?

Accepted Answer

Yes. If an AI generation fails, the system automatically returns all credits used for that task to your account. You can review the return in your credit history.

Question 5

How long are generated AI creations stored?

Accepted Answer

Creation records are stored permanently, while media files such as images and videos are retained for 14 days. Download important work promptly before the media expires.

Question 6

Can I use templates from the template library directly?

Accepted Answer

Yes. Viewing an official template, copying its prompt, and applying it do not require unlock credits. The actual generation still uses credits based on the selected model.

Question 7

How do I change my password?

Accepted Answer

Open Account → Profile settings to change your sign-in password at the bottom of the page. If you forgot it, contact support for help resetting it.

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